They may not be the first to respond on scene, but they are the first to answer calls for assistance. It’s important not to downplay or overlook the telecommunicators role as a first responder. What’s going on at the scene? Are there weapons or other safety hazards present? Is the engulfed structure still occupied? Is the suspect still on the scene? Is there a previous call history at the location? Is CPR being performed? Has the severe bleeding been controlled? These are several examples of vital and quality information telecommunicators can provide before your arrival. A well-trained telecommunicator can gather vital information that helps first responders understand what they may be facing before getting on the scene. Every successful emergency response begins with an emergency call for service. They are behind the scenes and truly make a difference. These telecommunicators are real people, just like you and me, providing a calm voice on the other end of the telephone or radio every hour of the day. Our first responders also rely on telecommunicators to answer their radio calls and provide various types of assistance. I want to talk about the vital role our telecommunicators play in keeping the community and all first responders safe during our shifts.Įvery day across the country, thousands and thousands of people seek immediate assistance in times of crisis by doing what? Calling 9-1-1. Today’s Tip is for all my friends in public safety. Gordon Graham here with Today’s Tip from Lexipol.
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